Last updated: 22 October 2026
This privacy policy explains how The Wellbeing Directory Ltd (“we”, “us”, “our”) collects, uses and protects your personal information when you use thewellbeingdirectory.co.uk, contact us, sign up to our newsletter or list your practice in our directory. We are committed to handling your information carefully and in line with UK data protection law (the UK GDPR and the Data Protection Act 2018).
Who we are
The Wellbeing Directory Ltd is a company registered in England and Wales (company number 16260378). We are the data controller for the personal information described in this policy. If you have any questions about this policy or your information, please email us at [email protected].
The information we collect
We only collect the information we need. Depending on how you use the website, this may include:
- Contact form enquiries: your name, email address, the topic of your enquiry and your message.
- Newsletter sign-ups: your email address.
- Directory listings (practitioners and businesses): your name, business name, contact details (email, phone, website and social media links), address or service area, a description of your services, photos and logos, and any other details you choose to include in your listing.
- Payments: when you pay to join the directory, your name, email address and billing details are collected by our payment provider, Stripe. We do not see or store your full card details.
- Podcast interview requests: the details you provide about yourself and your work if you apply to be interviewed.
- Technical information: such as your IP address, browser type and device information, which is collected automatically when you visit the website and helps keep it secure and working properly.
How we use your information
- To reply to your enquiries and provide the support you ask for.
- To send you our newsletter, if you have signed up to receive it.
- To create, publish and manage your directory listing, and to process your payment.
- To send you important information about your listing or membership.
- To arrange podcast interviews.
- To protect the website from spam, fraud and misuse.
- To meet our legal and accounting obligations.
Our lawful reasons for using your information
- Consent: for our newsletter and for non-essential cookies. You can withdraw your consent at any time.
- Contract: to provide your directory listing once you have joined, and to take payment.
- Legitimate interests: to reply to enquiries, run and improve our website, and keep it secure.
- Legal obligation: to keep financial records as required by law.
Directory listings are public
If you list your practice or business in our directory, the details you provide for your listing will be published on our website so that people looking for support can find and contact you. Please only include information you are happy to be publicly visible. You can ask us to update or remove your listing at any time.
Who we share your information with
We never sell your personal information. We only share it with trusted service providers who help us run the website and our services, and only as much as they need:
- Stripe, to process payments securely.
- MailerLite, to manage and send our newsletter.
- SMTP2GO, to deliver emails sent from our website forms.
- Zapier, to send us notifications when a payment is made.
- Google reCAPTCHA, to protect our forms from spam. Its use is subject to the Google Privacy Policy and Terms of Service.
- YouTube, which hosts the videos shown on our website.
- Our website hosting provider, which stores the website and the information submitted through it.
We may also share information if we are required to by law. Some of these providers may process information outside the UK. Where this happens, we make sure appropriate safeguards are in place, such as UK adequacy regulations or approved contractual terms.
How long we keep your information
- Enquiries: for as long as needed to deal with your enquiry, and no longer than 2 years.
- Newsletter: until you unsubscribe. You can do this at any time using the link in any of our emails.
- Directory listings: for as long as you are a member of the directory. If you leave, your listing is removed as soon as practicable, and your listing details are deleted within 6 months.
- Payment and financial records: for 6 years, as required by UK tax law.
Cookies
Cookies are small files stored on your device when you visit a website. We use cookies that are necessary for the website to work and stay secure, including one that remembers your cookie choices. With your consent, we may also use cookies from third parties, such as YouTube when you watch our videos. When you first visit the website, you can choose to accept or reject non-essential cookies.
You can change your cookie choices at any time: change your cookie settings. You can also block or delete cookies in your browser settings.
Keeping your information safe
We take appropriate technical and organisational measures to protect your personal information, including a secure (HTTPS) connection, spam protection on our forms, and limiting access to the people who need it.
Your rights
Under UK data protection law you have the right to:
- ask for a copy of the personal information we hold about you;
- ask us to correct information that is wrong or incomplete;
- ask us to delete your information;
- object to, or ask us to restrict, how we use your information;
- ask us to transfer your information to another organisation;
- withdraw your consent at any time, where we rely on consent.
To use any of these rights, please email [email protected]. We will respond within one month.
If you are unhappy with how we have handled your information, please contact us first so we can try to put things right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Links to other websites
Our website, including practitioner listings, contains links to other websites. We are not responsible for the privacy practices of those websites, so please read their privacy policies.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.